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Terms and Conditions
Clytiau Teg Marchlyn Deiniolen Gwynedd LL55 3LU
1. PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A
2. (a) Upon the issuing of a holiday confirmation form for the Property to the Holidaymaker a binding contract shall exist between the Holidaymaker and the Property Owner subject to these booking conditions.
(b) A holiday confirmation form will be issued to the Holidaymaker upon receipt of a deposit in respect of 50% of the total rental charge. The balance of such rental charge shall be paid 6 weeks (42 days) prior to the commencement of the holiday (the due date is stated clearly in the holiday confirmation form sent to the Holidaymaker). Short breaks of less than 7 nights are payable in full. Where we have not received the balance by the due date, an overdue reminder letter will be issued to the Holidaymaker and a charge of £10 will be added to the balance due. If the balance is still not received, we reserve the right to cancel the holiday booking and the deposit paid by the Holidaymaker will be forfeited and the Holidaymaker shall have no claim against us for compensation or reimbursement whatsoever.
(c) Bookings received in respect of holidays due to commence within six weeks thereafter must be accompanied by payment of the rental charge for the holiday period in full.
(d) (i) The prices stated on the website are cash prices. Any charges raised against the us by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holidaymaker to us within 7 days of the request to do so.
ii) Holidaymakers from Overseas must make payment in pounds sterling.
(e) We reserve the right to refuse any booking.
(f) We reserve the right to correct any error in both advertised and confirmed prices.
(g) Please note that on arrival at Clytiau Teg the holidaymaker must leave a cheque made out to us for £50 in respect of a good housekeeping bond. This will only be banked if breakages or additional cleaning is required, otherwise the cheque will be returned to the holidaymaker.
CHANGES BY THE HOLIDAYMAKER
3. Immediately upon receipt of the holiday confirmation from us, the Holidaymaker should check the details and notify us immediately of any correction as soon as possible. We reserve the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker.
CANCELLATION BY THE HOLIDAYMAKER
4. (a) The Holidaymaker should notify us immediately and in writing of any intention to cancel the holiday booking. The cancellation only takes effect when we have received written confirmation from the Holidaymaker.
(b) If we are unable to relet the holiday accommodation for the period of the cancelled holiday, all monies paid by the Holidaymaker to us) shall be forfeited.
(c) If the holiday accommodation is relet, monies received by the us for the relet holiday, less the deposit and any extras already paid by the Holidaymaker, may be refunded to the Holidaymaker within 2 weeks after the relet holiday has taken place.
(d) No refunds will be given on cancelled Short Break holidays, whether or not the holiday accommodation is relet.
CANCELLATION OR CHANGES BY US
5. (a) In the event of us being unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property becomes unavailable for whatever reason, all monies paid by the Holidaymaker will be refunded. We will then have no further liability to the Holidaymaker in that respect.
(b) We will not then be liable for the additional cost of any alternative accommodation which must be paid by the Holidaymaker.
BROCHURE ACCURACY
6. Whilst to the best of our knowledge the details relating to the property described in the web site were correct at the time of publishing, we reserve the right to make alterations at any time and shall endeavour to inform the Holidaymaker of any such alterations. We cannot accept responsibility for any changes or closures to area amenities or attractions mentioned on the web site.
RESPONSIBILITIES OF THE HOLIDAYMAKER
7. During the period of the holiday, the Holidaymaker undertakes the following:
(a) That the number of people occupying the Property will not exceed the number stated on the booking form. If it does the Property Owner/caretaker can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the accommodation before the end of the holiday. If this happens we shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against us for compensation or reimbursement whatsoever.
(b) That the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party.
(c) To show due consideration for other parties. If the Holidaymaker abuses the Property or displays dangerous, offensive or rude behaviour to the Property Owner/caretaker or any third parties (e.g. neighbours), the Property Owner/ caretaker has the right to ask the Holidaymaker to leave the accommodation before the end of the holiday. If this happens we will treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against us for compensation or reimbursement whatsoever.
(d) To allow the Property Owner or his representatives access to the Property at any reasonable time during the period of the holiday.
(e) To keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss. (See clause 2g)
(f) To report as soon as possible to the Property Owner any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
(g) To notify all other members of the Holidaymaker’s party of these conditions;
(h) To arrive after 3 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure unless prior arrangement has been agreed with the Property Owner.
(i) The Holidaymakers’ vehicles and their contents and the Holidaymakers’ personal belongings are left at the Property during (and after) the period of the holiday entirely at the risk of the Holidaymaker.
(j) The Holidaymaker must not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property.
PETS
8. One well behaved pet is allowed at the property by prior arrangement with us and on the payment of a fee of £10. If a Holidaymaker exceeds the stated number/size of pet, the Property Owner/caretaker can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the accommodation before the end of the holiday. If this happens we will treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against us for compensation or reimbursement whatsoever.
(b) The Holidaymaker is liable for all damage caused by his/her pet. The Holidaymaker should remove all traces (inside and out) from the property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy.
(c) The Holidaymaker must not allow the pet on beds or furniture within the Property.
(d) Pets must not be left alone in the Property at any time.
(e) If the Holidaymaker breaks these conditions, the Property Owner/caretaker has the right to ask the Holidaymaker to desist. If the Holidaymaker fails to do so the Property Owner can take the action described in 8 (a) above.
LIABILITY
9. (a) We accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker’s personal property (or to persons in the Holidaymaker’s party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or wilful default by us.
(b) We give no warranty and are not responsible for the accuracy or otherwise of any information or representations given verbally.
COMMUNICATION AND INFORMATION
10. (a) For the purpose of the Data Protection Acts, all personal and other information and details collected by us in the course of its business, belongs to us and will not be disclosed.
(b) If a Holidaymaker or other individual wishes to be removed from our mailing list, they should email us at
COMPLAINTS
11. In the unlikely event the Holidaymaker may have cause for dissatisfaction, this must first be made known to the Property Owner (or caretaker for the Property) as soon as possible.
12. No liability can be accepted and no compensation will be paid by the Property Owner, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker's party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Property Owner are prevented or affected, by ‘force majeure’. In this contract ‘force majeure’ means any event which the Agent or the Property Owner could not have foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire; adverse weather conditions closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Property Owner.
All Contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.
